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1.4 Based on 67 reviews
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Fifth Third Bank will not honor the Disability Insurance I purchased through them, which I am still paying. I just had complete knee replacement surgery and am out of work on disability. Fifth Third Bank keeps giving me the run around

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called to ask about incersssed mortage payment, got transferred to automated call center never get anywere with thesee *** at 5th3rd wen will it ger better p.brian moore is is a little punk that is afraid to come out of the closet,, all unreachable. customer service is a joke a 2 year old can do better,all 5 3 bank is all a bunch of pusseys...its easier 2 hang up the call than deal with the customer..names dont mean *** complaine allllll u want... Read more

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Car dealer sold my loan to them. I paid it off 3 yrs ago. 5th/3rd never released the lien. TX state law says they have 10 days to electronically release lien. Called the bank, finally got a human to speak to, who said, "Yes, we will release lien and send you a letter with VIN, original signature to take to Dept. of Motor Vehicles in 7-10 business days". That was 6 mos ago and multiple phone calls ago. I need to sell this vehicle, but can't... Read more

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Inconsistent policies, rude customer service. Holds funds for excessive time. Change in my checking perks...but Im expected to pay more fees. Lied to at branch then chastised by customer service. Do not bank here the employees are concerned only with their own agenda. Bank is not consistent with it's policies.

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By far the worst experience we have dealt with. Poor customer service , blatant lies and cover up to the loan processor and essentially stole $400 of our money. Never in my life have I seen such incompetence !

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Have talked to several people at 5/3 Old kent number is disconected, I have signed title. but now have to contact the original owner. Loan is from 12 years ago and they never got pay off letter from old Kent now 5/3. Wish me luck as I fear this is going to be a pending disaster. I have has trouble getting a hold of old owner. Will see if state of Michigan can help? OR it looks like I will be driving my boat illegally the rest of the summer.... Read more

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The WORST bank. We only have an auto loan through them. Customer service stinks..ive been making payments over the phone due to my payment got lost in the mail.all the sudden i get a person to talk to. I cant get through to make a payment automaticly through the phone so now i have t pay an extra $15 to do so. Worst bank ever

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To: Fifth Third Bank July 9, 2016 Subject: Lack of Customer Focus – Goodbye to Fifth Third After 8 years as a Fifth Third customer I will be terminating my account by the end of 2016 at Fifth Third. My wife and I are living in Italy for several years for my employment. We have maintained our Ohio home and bank accounts since we expect to return once my employer (GE) relocates me back to Ohio. In preparation for the move to Italy I needed an... Read more

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I was duped into purchasing ther disability insurance for the auto I have financed through Fifth Third Bank. Now that I am on disability due to knee surgery, GUESS WHAT! I can't get anyone on the phone that can help me. They keep transferring me all over the place. And that happens only after holding forever. I would love to hear from anyone who would like to form a Class Action Suite.

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im on hold for over 30 minutes, i explain my issue in less than 2 sentences. the agent says her computer is frozen and she has to transfer me to another agent but she just transfers me back into the *** to be on hold for another 30 minutes. she did not even give me a chance to respond, she just said she was transferring me and clicked her phone, so rude. I expect to be treated like a human being and a paying customer. every time i call, its the... Read more

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