Fifth Third BankComplaints and Reviews

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    • Awful customer service 6
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I had a problem with a gym membership drafting my account before it was supposed to, after a couple calls they reversed half but Fifth Third says they only credit $74. It's their policy. I made 6 calls in one day where the call was disconnected twice. I have been with many banks in my lifetime but this was the worst. Honestly, I should be mad at the gym, but they apologized and agreed to help. I can't stay with a bank I don't have faith in. All they know is how to read a script!!!! Read more

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Just experienced the worst thing that could happen had an atm that I pulled money from I pulled it multiple times that night charge me double every transaction. I called and submitted a dispute on it . And they gave me my money back it was 1509.00 well after it being two months since the claim got filed they decide to deny it and take the money back without letting me know it. Taking all of my money that I had leaving my account 1000.00 over drawn and nothing for my family I can't pay for gas or food I have two girls one in diapers can't get... Read more

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This bank has to be one of the most awful, unbelievably bad bank. I come from a financial background, but golly!! This has to be at the top of the pyramid. Calling in to customer service is a joke, ( be prepared to wait about 15min before anyone picks up and then be transferred 2 or 3 times) They can't seem to ever get things done right. I had asked several times that I wanted automatic payments deducted out of my account and failed to send paperwork. Had my account be deducted double for one month. (car payment) Please avoid at all possible.... Read more

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I have never seen a bank so set up to cause an overdraft, this bank will allow you to overdraft with your debt card then slap you with a fee. I have had numerous arguments with my branch office and the main bank in Cincinnati. The only time they are helpful is when you threaten them with a complaint to the Ohio Atterney Generals office. Add comment

payed my loan off in half the time never got a title want to trade in and i cant. they sent me a release of lien its a hundred dollars for a duplicate title i payed for one when i bought the truck. i think its the law in ill to send the title. the said the titles in the mail havent seen it yet. i have titles for all my boats atvs cars i payed cash for but not the two trucks i had loans for. there all in my safe together so i dont think i misplaced the titles to my trucks. Read more

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I receive a letter from Fifth Third Bank stating that i can settle my account by a specific date i call on the last day and was told that not only do they not have my file in their system anymore it was sent to a 3rd party and was told that the settlement offer i got from Fifth Third Bank was no longer valid with that 3rd party collection company. What is the point of sending me a settlement letter when you are just going to send me to a 3rd party and then telling me it is no longer valid. Read more

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They are ALWAYS late paying on-line bills...I frequently get payment lost or late charges from payee's. Average wait time at "customer service" (I put that in quotes because what they do can not be considered as service in any way, shape, or form) is 45 minutes per call..and if you stop into a branch...they tell you to call customer service...I actually had a teller inform me that she is NOT there to handle customer issues...she is trained to "deal with the taking and dispersing funds"...period. If I have a complaint, I can "wait for a... Read more

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I have had a terrible experience with an investment person named Nick Razoog out of Perrysburg Ohio. I invested with him for 4 years and this year alone he lost me over$120000 with a conservative portfolio. He is very unprofessional in his dealings in my opinion. As a result of his mishandling of my accounts I am taking all of my money out of Fifth Third. Add comment

They are absolutely Terrible! With a 720 credit score couldn't get a $2500 loan consigning for my daughter to help start her credit. She also had a 700 plus credit score. It took 3 weeks of wasting my time and numerous calls and visits to get this news. Went to another bank and got the the on her own without me consigning and got the loan in 3 days. This bank is pathetic! Very unprofessional personal bankers. Really sad. I even have my mortgage through them. I will never deal with them again. Read more

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Had a terrible experience with Fifth Third. Was satisfied with the banking institution until this situation happened. I opened up an acct with the Access 360 to have my check direct deposit on the card. Deposited my $25 on the card and activated the card, but to no avail my direct deposit paycheck was not deposited onto card because their was a glitch in the system with the card. Fifth Third Customer Service is very unprofessional and cared nothing about me as a customer to appease the situation. So, I will discontinue my business with Fifth... Read more

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