Fifth Third Bank Complaints and Reviews

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Fifth Third Bank
Main address: Fifth Third Center 45263 Cincinnati OH
1-800-972-3030 , , https://www.53.com/contact/forms/contact.htm?forward=CustomerCare
  • 219 complaints
  • $180K claimed losses
  • $808 average
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  • Aug 12
  • Banks
  • Check Cashing
  • 1
  • 1
  • 32

My 82 year old father attempted to cash a check from Wayne State University. He sits on the board and has done so for years. He entered the bank an elderly black man wearing his yard clothes. This branch is in Grosse Pointe Woods Mi. isn't was my where he normally makes this transaction. He gave the teller the check and valid license. After several moments was told the check could by be... Read more

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  • Aug 04
  • Banks
  • Account Blocking
  • 9

Accidentally paid a bill using the wrong account in drop down. Realized by end of next day, paid in amount to cover bill but they had already returned it in spite of ample funds in my other accounts, then charged me. Thought I had it covered but they charged again and then blocked all my accounts online bill paying. All for $37 when every other account was in very good health. All they would say... Read more

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  • Jul 15
  • Finances
  • Evergreen Park, Illinois
  • Personal Accounts
  • 17

Overdraft fee are insane. My payroll check came in first. Then three checks after. Because a computer says all checks coming in that day were not covered I was charged $37.00 for each check. $111.00. That's like a million dollars to me. Job loss. Check to check. I am writing the Better Business. This bank should be investigated. Then I call and have to wait a half hour for a... Read more

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  • Jul 10
  • Banks
  • Columbus, Ohio
  • Car Loan
  • 16

I have a car loan with Fifth Third Bank. I didn't have car insurance (and didn't know I was taken off the policy by a family member) so the bank (WITHOUT NOTICE) adds insurance to the account. Upon realization, I immediately enroll in auto insurance. The month (or so) that I did not have insurance, they said they would back track and not charge me when I did enroll (Call on 3/14/14 with employee... Read more

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  • Jun 19
  • Banks
  • Chicago, Illinois
  • Drive Thru
  • 1

The fifth third on 33rd and Damen in Chicago IL is the only one that is such a hassle they are terrible they have only one teller working the drive thru and the lobby how ridiculous is that, and this isn't just once it's every time I come here they only have one person working the only reason I keep goofing to this one is because it's the closest to work and I can get get to it before it... Read more

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  • May 29
  • Banks
  • Macomb, Michigan
  • Banking Services
  • 22

In reading through all of these customer issues, practically all of them are due to a lack of accountability on the customer's part. The customer has to take responsibility for following through and correcting any errors--irregardless of whose "fault" they may be. Mistakes will happen; YOU have to be dilligent enough to fix them. As a customer, if you don't care about keeping track of your own... Read more

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  • May 05
  • Banks
  • Louisville, Kentucky
  • Checks
  • 18

Used to be not a bad bank. Now they charge for everything! I have a very significant amt. of money in the bank and they assured me that there would be no charge for checks (which I understand is a policy that has recently been changed w/o notification of customers); I went in the bank recently and ordered checks, waited 6 weeks and they never arrived, went back in the bank and they had them... Read more

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  • Apr 30
  • Banks
  • Brecksville, Ohio
  • Mortgage
  • 23

I am not going into detail -- but the phone system doesn't work and they keep directing me to the wrong department. I get calls from over 5 different area codes over 8 times a day even if my mortage loan payment is only 1 day late. I get calls all hours just to harass me even at 8AM on Sunday and even at 9:30PM. The 5/3 *** said they had the right to call any time. THe 5/3 records are never... Read more

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  • Feb 25
  • Banks
  • Cicero, Illinois
  • Bank Manager
  • 2
  • 2
  • 40

I recently went into the branch in Cary,IL and there was a man standing there gawking and starring at my daughter who is in her teens. This man turned out to be the branch manager Aaron . This was a unconfortable for myself as well as for my daughter. Then to top it off we left went to lunch and in walks in this big dopey pedifile and he continues to stare. This is the kind of people we dont... Read more

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  • Jan 29
  • Banks
  • Venice, Florida
  • Credit Card Account
  • 1
  • 1
  • 48

I had several accounts with fifth third including an aunity account worth over $300,000.00 I also had a checking, savings and credit card with them. Approx two years ago I mistakently missed one (1) payment out of 4 yers on mycredit card and paid that payment along with the next payment as soon as I realized I missed it. Fifth third Bank reported that 1 missed payment to the credit bearu. After... Read more

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