Fifth Third Bank Complaints and Reviews

1.6
  • Unprofessional2 votes
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  • Feb 21
  • Banks
  • Fremont, Nebraska
  • Late Fee
  • 20
  • REVIEW RATING 3/5

We have had the same issues. Never a late payment, but pay within the grace period. Once, the due date was a Saturday, and because it didn't reach them Friday, it was late and they demanded us to pay the late fee and they continued to say it was late after the first due date. I despise Fifth Third Bank. You cannot pay from a third party on their Internet site. You have to have an account... Read more

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5/3 has to be one of the worst banks ever. The left hand doesn't seem to know what the right hand is doing. Closing my account, and taking my mortgage elsewhere. I have no clue how they keep any customers. Add comment

  • Feb 10
  • Banks
  • Dispute Department
  • 10
  • REVIEW RATING 4/5

Absolute worst dispute department ever! Filed the dispute before the transaction even posted. Yet still being told that because I was spammed I won't be getting my money back. How flipping ridiculous is that? If a scammer can obtain my card number, which obviously they did, then they can obtain my name and billing address and make a fake account to provide the bank with. According to the pathetic... Read more

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  • Feb 03
  • Banks
  • Atlanta, Georgia
  • Check
  • 24
  • REVIEW RATING 3/5

I went to a Fifth Third Bank branch to hand in a $10,000 check to pay off the principal on my mortgage on January 21, 2015. The bank has lost the check and they have done nothing. They have not even provided me the stop check fees that my bank charges so I can stop payment on the lost check. All the customer representatives have been rude in the extreme, and no one takes responsibility. I have... Read more

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  • Jan 30
  • Banks
  • Irving, Texas
  • Credit Card
  • 22
  • REVIEW RATING 4/5

Recording requested my credit card number and last four ofy social. I gave that info several times. It was not accepted. Fi ally I was placed on hold for almost half hour. Customer service rep Tamera #76657 answered my call & said she must transfer me to another dept & there would be another long wait. I had told her how long I waited already. I asked her to ask Supv to expedite my call.... Read more

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  • Jan 22
  • Banks
  • Rancho Palos Verdes, California
  • Collection Calls
  • 4
  • 4
  • 37
  • REVIEW RATING 4/5

I purchased a new vehicle and the dealership preferred financing was through Fifth Third. The payment coupons clearly state that payments were due on the 7th of each month, but not considered "late" until the 22nd. So OK fine, I occasionally lost track of the date and didn't get the payment out until maybe around the 10th - but never, ever later than the 15th. Yet my checks "mysteriously"... Read more

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  • Jan 22
  • Banks
  • Atlanta, Georgia
  • Account Cancellation
  • 20
  • REVIEW RATING 4/5

I opened an account at a branch across the street from where i work, so i decided to say yes to overdraft protection. With no warning or mobile banking, i bought myself a monster every morning before i work for about a week. I checked my account online and i was negative 32 dollars, and i thought no big deal, i get paid tomorrow. The next day i had negative 459 dollars from overdraft fees. And... Read more

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  • Jan 18
  • Banks
  • Kissimmee, Florida
  • Mortgage Loan
  • 35
  • REVIEW RATING 4/5

DO NOT GO ANYWHERE 5th 3rd - we have had nothing but problems with them in 7 years. The right hand doesn't know what the left is doing. They haven't got a clue. They rank number 1 as the most unprofessional company I have ever had the displeasure of doing business with. Each month we have had to personally call a representative just to make sure our monthly mortgage payment is processed - reason... Read more

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Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over drawn. They also hold ach deposits for several days before you can use your own money. Beware of their tactics!! I also went and closed my account with them then 2 days later I found out it was STILL open and they were charging me fees and a bunch of other garbage. Add comment

  • Dec 23, 2014
  • Employees and Ex-employees
  • Cincinnati, Ohio
  • Manager
  • 57
  • REVIEW RATING 3/5

I used to work for the bank. When the stock dropped my department was called to a meeting in a small office and told that we were under no circumstances to trade, sell stock or take our money out of the bank because it will educe panic and then the bank will shut down and we would all lose our jobs. we were to act like nothing was happening and that was life. Stocks simply go up and they go... Read more

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