Fifth Third Bank Complaints and Reviews

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  • Customers like
    • Nada1
  • Customers don't like
    • Awful customer service5
    • Unprofessional3
    • Hassle to call3

  • Jun 22
  • Banks
  • Chicago, Illinois
  • Deposit
  • 19
  • REVIEW RATING 4/5

My wife's mother passed away and we needed the past 7 years of her banking information (withdrawals, deposits, checks written etc..) for a lawsuit brought against us. We spoke to one of the managers and they assured us that they get these in 7 - 10 days. Its been a month and a half. We have made several attempts (phone, in person) to acquire this information. No one seems to want to finish the... Read more

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  • Jun 20
  • Banks
  • Roseville, Michigan
  • Wire Transfer
  • 18
  • REVIEW RATING 4/5

My mother who is 86 needed to wire money. This was a lengthy drawn out process with all the information the employee needed to collect from her. She asked for her identification and noticed my mothers drivers license had expired then asked for a credit card then got up without saying anything. My mother has banked with this company for over 15 years. I walked over to where she was conversing with... Read more

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  • Jun 18
  • Loans and Mortgages
  • Chicago, Illinois
  • Mortgage
  • 19
  • REVIEW RATING 4/5

I bought a home through an independent Mortgage lender in January. The mortgage was subsequently sold to 5/3rd in February. Since then, I have encountered total inflexibility with regard to payment scheduling. The mortgage is due on the 1st, and they cannot change it to the 15th. I am paid bi-weekly and unable to make the payment on the first of the month. They are totally inflexible, and offer... Read more

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  • Jun 11
  • Banks
  • Cincinnati, Ohio
  • Check Cashing
  • 29
  • REVIEW RATING 3/5

I have been a fifth third customer for over 25 years, normally great customer service. Today went through the drive thru to cash a few checks. I was in a hurry so the checks were folded in half. The clerk, Debbie Leach opened the container and started huffing and puffing. She said and I quote, "This is a mess, what do you expect me to do with this?" I was completely floored. She then... Read more

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  • Jun 08
  • Banks
  • Bloomington, Indiana
  • Credit Card
  • 19
  • REVIEW RATING 4/5

Rep called me to tell me that our current Fifth Third credit card was being replaced by a new chip card. I said fine, send them. Little did I know that I had just applied for a new - i.e. not replacement - card. We only found out when we received a letter stating that our new cards had been cancelled (one month after supposedly being issued) due to "lack of activity" What bank cancels a card... Read more

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  • Jun 03
  • Loans and Mortgages
  • Loan Payment
  • 21
  • REVIEW RATING 4/5

So I get a call from these incompetent idiots to request a payment over the phone, which I had been doing. After 15 minutes of wait time with someone that could barely speak, I was told since it's my last payment, I had to go through customer service. I had no time so I hung up. I get a call later form them to request same payment. I told them they could not take my payment because it was my... Read more

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  • Jun 02
  • Cash Services
  • Estero, Florida
  • Check Deposit
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked "Non-Negotiable." (The norm with Australian checks). Three manager-types were busy drinking coffee and were not interested in assisting me . . . even when I told one of them that I would need their assistance depositing this check. Referred to a very young, and obviously... Read more

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Fifth third is just the worst. One employee per bank? Are you kidding me. Worst customer service ever. Do not go there Add comment

  • May 13
  • Banks
  • Fort Huachuca, Arizona
  • Car Loan
  • 50
  • REVIEW RATING 4/5

My son wanted a car, so I signed for the loan and my son cosigned. He set automatic payments to be drafted out of his checking out account every two weeks, iin order to pay the loan off faster. Well everything was fine until one day we checked the account and found that the car owe amount didnt change, I text my son to see if he make the payment of course he said yes and that is got it setup to... Read more

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Poor communication terrible mortgage department. Beware this bank can make you lose your money Add comment

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