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1.5

I have had my investments and retirement at 5/3 for many many years. Before they were even 5/3 as I like to say.

As the investment counselors have changed over the years I have stayed. Today was the final straw. I made an appointment to discuss lowering fees and instead spent 30 minutes being talked to by their South High Street Columbus, Ohio representative, Donna Carr, worse than an animal should be talked to. Included in the early morning lecture I was informed that the fees pay her salary and the other investment professionals so I can ignore what is going on in the world.

Everything is ran by media hype and we are so secure that China could fall into the ocean and never affect the US. These and other comments were delivered with the tone of intent to tell me I was ***. Even when I decided I had enough, her comments on how she didn't mean to sound that way obviously lacked sincerity. From the time I entered her office, her goal was to see just how mad she could make me and as I just told her boss, she succeeded.

I also was concerned at a letter that I had received many months ago thanking me for going over my investments with her. That meeting did not occur and as I told her boss, it sounds like she must make a quota so she lied about having a meeting with me. While he immediately offered to reassign my account I let him know just how much damage Ms.

Carr did and made sure he knew I will spread this experience with everyone possible on the Internet. I want people to be well informed and stay away from 5/3 Investments and avoid the 30 minute demeaning experience I just had.

Reason of review: Poor customer service.

Preferred solution: Coaching of their "investment professionals".

Fifth Third Bank Cons: How your donna carr deals with people.

Location: Columbus, Ohio

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