Pissed Consumer - Fifth Third Harassment

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Fifth Third Harassment

May 27, 2008

Fifth Third Bank complaint

Harassment!

Our car payments are made through 5th 3rd and due the 17th of each month with a 10-day grace period. Since my husband's SS check arrives on the 22th, we pay our bill within the 10-day time frame allowed BY LAW. We've never been late. We've never missed a payment. We've explained the situation to them.

However, Fifth/Third phones our home repeatedly if the bill isn't paid by the 17th. It's an automated message that connects us to an operator. IF we don't speak to the operator, the phone calls continue until we do.

On Memorial Day weekend, we paid the bill at a Fifth Third branch on Saturday morning (the 24th.)

Yet, they still phoned our home four times Saturday, waking up kids and friends who were trying to sleep after a long trip and late night arrival. They also phoned once on Monday(26th), then again on Tuesday (27th). Their excuse is that their computer won't log our payment until Tuesday evening at midnight.

These calls were placed on a National Holiday weekend, for heaven's sake, to long time customers who regularly pay their bills.

To say we're furious is an understatement. We're considering legal action.

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Comments (2)

1. Written by ex-customer, on 31-07-2008 18:27

Fifth Third Customer service is a never ending phone-tree that randomly disconnects customers. There is no one who can help you on this line. Calling it is a waste of time.

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2. Written by JV, on 04-06-2008 16:36

Their customer service folks (1-800-972-3030) will be able to change your payment due date for your situation.

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