184 views
0 comments

I had a car loan with 5/3rd bank. I was so excited I was able to finally pay it off!!!

I called to get my payoff amount, I couldn't enter any of my information on their "automatic" system so I was on hold to talk to customer service. The person I was connected to couldn't give me any information and had to transfer me. I was on hold for 45 MINUTES!!!! When I was finally able to talk to someone I was on the phone for about a minute and was told I'd be sent a payoff letter.

After waiting 2 weeks for this "letter" I decided to go to the bank myself and pay it off WITHOUT this "letter". The service in the branch was wonderful, that was the ONE AND ONLY good service I have had!!! After paying off my loan I receive a DELINQUENT NOTICE!!!! I STILL HAVE YET TO RECEIVE MY PAYOFF NOTICE!!!!!!

I'm so happy I'm DONE with them!!! I will NEVER do business with 5/3rd bank AGAIN!!!!!

Reason of review: Poor customer service.

Fifth Third Bank Cons: Customer service.

Location: Davis, Illinois

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Fifth Third Bank Reviews

  1. 257 reviews
  2. 46 reviews
  3. 15 reviews
  4. 14 reviews
  5. 16 reviews
Fifth Third Bank reviews