Fifth Third Bank
Reviews and Complaints
Poor customer service at Sharonville branch
Closed my account months ago. Still getting overdraft fees & nobody will help.
I closed my checking account with Fifth Third on September 3, 2014. Now, in early March, I'm receiving letters from 5/3 AND debt collectors for $97 in overdraft fees that have been somehow accumulating since I closed my account.
Fifth Third customer service transferred me 3 times to different branches who they claimed could help me. Nobody at Fifth Third did anything for me, except blame me by saying that I should've told them to cancel my $7/month payment, WHICH APPLIED ONLY TO THE ACCOUNT I CLOSED. Why would I cancel my account, and then be required to specify that I don't want to pay for the account? I called the debt collectors and they couldn't do anything either.
And, it negatively affected my credit 15 days before the date it was supposed to.
The only option I had was to pay them. FOR THEIR MISTAKE.
- Unfair debt
- Unprofessional
- Awful customer service
Preferred solution: Full refund
Car loan issues
My son wanted a car, so I signed for the loan and my son cosigned. He set automatic payments to be drafted out of his checking out account every two weeks, iin order to pay the loan off faster.
Well everything was fine until one day we checked the account and found that the car owe amount didnt change, I text my son to see if he make the payment of course he said yes and that is got it setup to come out automatically. He checked his account to find out that 5/3rd sent the payment back as a refund. We call and asked why we found out that the created two loans for the same vehicle and the closed the one that he had autmatic payments too. Now since January he had been making payments with no issues.
When we figured out what happen, we asked them how, they had no clue. We on the otherhand were just happy to have found out the problem and able to get a fix on it. I told my son to go ahead and still pay the money you allocated to pay to the car and he did so by calling 5/3rd. Do you know they charged a 15 telephone processing fee to do so.
I couldn't believe it, I called 187*-676-**** and talked to an arrogant, smart a@# representative and told me that one had nothing to do with the other. I attempted to explain to him that it did, if they hadnt created 2 accounts we would not had gotten a refund back and I would not have been calling because the payment would have been made. He told me I could have western unioned the money. I was floored, I asked why they couldn't wave the fee, he kept saying that the two dont have anything to do with each other.
I am going to refinance this loan with another bank. Sorry customer service, appreciation and understand.
$31,495 dollar loan versus $15.00.
Mortgage Department Review
Complete Trash
- Nada
- Their dumb process
- Hassle to call
Fifth third Overdraft fees
And I thought I was the only one scammed by Fith Third bank.
Once in a while my account is short of money to pay for a charge, if you account is with Fith Third then you are in a big trouble. They charge you right away the $37 overdraft fee which put you in an even worse situation.
As I am writing I am being charge $148 of fees in 3 days just by trying to catch up to balance the account. Don't even try to see a branch manager especially if your account is located within a super market like Kroger. Most of the time they are young, inexperimented, arrogant and with the huge turn over you never see the same faces so why should they care about you. Banks are free to do whatever they want. Regulations ? customer protection ? my ***.
Fifth Third sucks and should be ashamed of their business practices. But that won't stop them as long suckers like me keep coming.
A really discusted customer in Cincinnti,Ohio.
Preferred solution: Full refund
Fifth Third witheld my funds and offered no help.
Well, it keeps getting better with good old Fifth Third. I thought I had done sufficient damage control that the bank caused.
But because they bounced 6 payments from their on-line bill pay, they have locked me out of using the on-line bill pay. Part of the damage control was to pay 3 time sensitive bills that they had previously bounced. Since they did give me an available balance of enough to more than pay sufficient bills I set those bills up to be paid (again). Then I received the e-mail that my on-line bill pay has been locked and I needed to call their customer support to resolve it.
I have been talking to these people almost twice a day for the past week or more to fix this. So after spending a long time on hold the rep told me he'd call me back. When I finally heard from him he told me that those bills would be paid because they went in before the block but otherwise I would be locked out of using their bill pay for 3 business days. Nothing he could do to change it.
Turns out their is another company that handles the bill pay and, apparently, they are difficult to reach or resolve an issue. My funds are supposed to be released on Saturday morning and I will immediately start the process of moving over to a local credit union and leave these clowns in the dust.
Preferred solution: Pay all fees incurred from their negligence and terrible service
Fifth Third Dispute Department
Absolute worst dispute department ever! Filed the dispute before the transaction even posted.
Yet still being told that because I was spammed I won't be getting my money back. How flipping ridiculous is that? If a scammer can obtain my card number, which obviously they did, then they can obtain my name and billing address and make a fake account to provide the bank with. According to the pathetic excuse for a dispute department if, no more like when, the scammer does this they have no choice but to believe their word over mine.
PATHETIC!
I will be hiring an attorney however, 5/3 is losing my business as of today! Don't trust them with your money people, they'll just take the word of a scammer over you when your money is stolen!
- Unprofessional
Preferred solution: Full refund
Staff Review
Fifth Third Bank - Deposit Review from Strongsville, Ohio
Resolved: Overdraft over charge
- Take money not theirs
Fifth Third Bank Account Review
Fifth Third Bank does not give a s--- about there customers
Fifth Third Bank - Account Review from Atlanta, Georgia
Auto Loan Harrassment
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They not only put over draft and check fees on my free checking they have got with draws on my money cleaning out $30,000.00 in 1-year,I need help,please! 812-239-**** thanks
if they hit you with extended overdraft fees i have a way for you to get them back legally ; i can be reached at 954325****.