Fifth Third Bank
Reviews and Complaints
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Verified Reviewer | Sunnyvale, CaliforniaHard to get ahold of someone
- Bad customer service
Preferred solution: Fix your customer services
User's recommendation: Don’t bank here!
5/3 owes me $6800.00
- Tellers not advising you when you ask questions
Preferred solution: Full refund
User's recommendation: Find a different bank
Terrible customer service with no results, but promises.
User's recommendation: Right now, I would not recommend 53rd.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEvil to disabled combat veteran
Homeless veteran they want you to be part of the 22 a day veteran stat
- No one is there to speak to
- Hate disabled combat veteran
- Dealing with them very unprofessional
Preferred solution: Credit fix to purchase house with VA and not be homeless
User's recommendation: Stay away Anti American and veterans
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbusive Consumer Practices
I will keep my review brief. Virtually all of the 1-2-3 star reviews on this site cover experiences I have had.
Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman / Senator's office if they support consumers. This Bank has no respect for it's customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.
I have had a mortgage with them for 12 years. They have always been poor with communicating anything urgent (payment change, payment receipt issue).
Last month they did not apply my normal over payment to my mortgage. I had no notifications in my electronic account, email and they left no messages when they called from spam numbers (they said its against their policy to leave a voicemail message for a customer- seems like they have no real interest in getting a response)
I found out the payment was being held by accident when I logged in (after calling to reset my account after being locked out as usual because their IT systems are terrible) I made an immediate payment which they made the excuse of waiting to apply until Monday assuring they could count me late. Their justification being they couldn't take a payment on a non business day- funny they can set a due date on a non business day. Isn't that a racket- set a date you can't pay on and then count you as late.
Their calls come from literal spam callers and if you pick up there is dead silence for 15-30 seconds making you think robo call and you just hang up.
There is no way to know they are trying to reach you.
They put no notifications in the online account.
I have yet to see them send out a timely mail notification. There is no post mark on the mailing to maximize their ability to feign they have followed the bare minimum of the law to send out a notice. But their actions are clear, do everything possible to reduce the probability that the consumer can respond- and why? My opinion, damage credit reports to ensure consumers are forced into high fee predatory financial products.
It dropped my credit report 80 points. This bank is literally the only late reporting i have on my report. They have done this twice in 4 years.
My recommendation it to avoid all business with this Bank.
If you need more review input just google the bank and lawsuits and look through reviews on multiple sites. the abusive treatment of customers is a large clear trend.
- Poor customer service that damages the consumer financially
Preferred solution: remove late reporting on credit report
User's recommendation: Do not use- do your research.
Asked if I could use my ATM card in Athens, Greece to convert US dollars to Euros.
User's recommendation: None. Very helpful and answered all my questions.
Payoff
User's recommendation: Hard Pass.
Robbed
Preferred solution: Full refund
User's recommendation: Beware of Washington Street branch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisWORST BANK IN COUNTRY
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioPayday advance
Preferred solution: Just process my original request please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Concord, OhioVery poor customer service and lack of mortgage knowledge.
Recent widow can't get credit because I have no credit cards and 5/3 bank says my dead husband is the only one on the mortgage so they can't report my payment history on the mortgage to the credit bureaus. This is one of the reasons for not getting credit, "lack of credit history".
I have the recorded documents saying that I am on the mortgage. They refuse to accept this. The mgrs.
at the local branch did not do anything to resolve this problem. They just insisted that the mortgage was only in my dead husbands name, would not look at the documents and basically said, it was my problem, so deal with it.
Preferred solution: acknowledge my name on recorded mortgage and the results of my credit history be reported to the credit bureaus. The mortgage is paid on time every month by automatic withdrawal from my checking account with 5/3 bank.
User's recommendation: Unless you are able to manage your accounts this is not the bank for you. You will get no assistance in resolving problems.
Ii have been on hold now for 45-minutes on 7/1/22 after being transferred 3-different times... Home locations no longer answer the phone!! GOD-AWFUL CUSTOMER SERVICE!!! th
Preferred solution: Let the company propose a solution
User's recommendation: GO INTO THE BANK.... OH, BUT 1ST, DON'T FORGET TO MAKE AN APPOINTMENT...
If you want to hear it you have to call me at 859-691-****.
- Make false promises with a straight face
- Customer focus
Preferred solution: Deliver product or service ordered
Over draft
Account was in the neg. $22 and some change i tried deposit the money when we found out but the atms was down and it was after business hours i literally left work to deposit it but couldnt so when i got off work around 130am i went back and deposited $24.
But they still hot me with a 37 over draft fee. Then when i called the supervisor was rude and said well u shouldnt use money u dont have. One its my sons account he is still learning he just turned 18. Two i tried to get it in before midnight but the atm was down and i couldn't wait around for it and didnt have time to drive 20 min down the rd.
To another one.
Im starting to understand why everyone told us not to go there. I feel the fee could of been waived he hasnt over draft his account alot we was 2 hours late of getting the $$ in there and i tried to get it.
User's recommendation: Go somewhere else. I wish i knew your guys history of this before i took my kids to get account there.
Still didn’t get my $100 back
User's recommendation: Don’t use this bank!!
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“He hasn’t over draft his account a lot...” He doesn’t deserve to have the fee waived.