I have been a loyal, on-time mortgage paying customer for over 10 years. I recently had to retire and my income dropped significantly, so I approached 53 bank for a modification of my loan, hoping for a lowering of the interest rate.
I was initially told that because I was NOT in default, the modification process would be streamlined. I found out one month later I was denied because I wasn't in default. I appealed the decision and was led by people in the "president's office" that I would be approved and they immediately paid my real estate taxes even though they NEVER were doing it before and I paid my taxes separately.
Just get notified today that because I have social security, I don't have enough income to get a modification!!! What a crock!!
Review about: Fifth Third Bank Loan Modification.
Reason of review: Poor customer service.