I made a $1,500 deposit on Saturday through the drive-up window at 53 Bank in Shorewood, IL. I check my account daily on the computer.
Paid some bills online and my account showed a positive balance. Did not think anything was out of the ordinary until Wednesday morning when I checked my account balance online and saw $198 in overdraft fees even though my account never went negative. Called 53 Bank 800 number and was told by a customer service rep that the debits were run ahead of the credits when they do the end of business reconciliation and put my account in the negative. Then they charge me 8 overdraft fees.
This is obsured as the deposit was in the bank and my account never showed a negative balance online. Additionally, the overdrafts fees never showed up until the close of business over 24 hours later. I am furious. The supervisor of 53 Bank played god and said this is the final resolution without reversing any of the overdraft fees.
The teller at the drive-up never said $100 was only available on the deposit either. But the bank ran the debits first, then the credits on the account; even though the credit(deposit) was made before the debits occurred.
This is a method for this bank to charge more fees to a customer by running debits ahead of deposits. Totally unfair.
Review about: Fifth Third Bank Account.