To Whom-ever it may concern;
This is my second written correspondence related to this subject, countless phone conversations, and physical attempts to address in person at my local branch. Please share this letter with whom-ever can participate in resolution.
Before I get started it is a mystery how your bank is able to stay in business with the business processes that you have. I have closed a dozen accounts with your bank including checking, saving, credit cards, lines of credit, mortgages, etc. Let me be perfectly clear…. I closed these accounts because over the last 10 years your services & processes have gone from excellent to ***.
I now turn to the issue at hand. I quit using the credit card account xxxx-xxxx-xxxx-xxxx earlier in 2011, if not before. An online vendor charge occurred after the card expiration date. The charge should not have been approved or paid by 5th 3rd Bank and is unauthorized by me. Reverse the payment to the vendor and close the account.
I have attempted to close the account various times prior to the charge occurring. However, your processes are so poor and anti-customer that it was impossible to do. This is a form of entrapment at best.
Professionally, I am a consultant with expertise in business process improvement, Lean & Six Sigma transformations, and quality processes… I highly recommend that 5th 3rd invest in some internal reflection and external consultants.
Review about: Fifth Third Bank Checking Account.