Product: Fifth Third Bank Customer Care Clear all filters (24 of 24 reviews match)
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They issued me a new credit card but it got lost in the mail, so I went into the branch to ask for another one.From there, it took three days, four phone calls, and two separate trips into the branch to ask for a new card. My phone calls were ignored, and the voice...
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Fifth Third Bank Customer Care
#1136397
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Two and a half weeks ago my credit card was comprised and I noted fraudulent charges on the account.I called the same day and reported the fraudulent activity and was told a new card would be shipped and arrive in 4-5 business days and that card would be deactivated....
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Anonymous
Another pissed consumer

I've had similar experiences with Fifth Third. This is my 3rd compromised card in a year. I do not use my card at non-reputable sites or stores and yet I keep getting these ...

3.3
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Fifth Third Bank Customer Care
#1131875
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I took my 87 year old mother who had dementia to the 5.3 branch to close her 25 year old checking and savings accounts.I am now fully managing her finances and have FPOA. Six weeks later I find her acts were not closed, as had been done in the branch, and is accruing...
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1.0
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Fifth Third Bank Customer Care
#1104993
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Fifth Third Bank Customer Care Review

#1006721
1.4
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Horrible! Zero customer service! As I moved to Boston but it does't have any branch there, the only way I can use to solve my account's problem is by phone and email. But they neither answer the phone nor email. Leave this bank as far as you can!
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Fifth Third Bank Customer Care Review

#998848
1.0
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Insane overdraft fees and terrible customer service. I'm new to the whole banking world and adulting stuff. I've had more overdraft fees than my paycheck for the whole month. No one will help to resolve this or show a bit of sympathy. I sit on hold for over 10 minutes every time I call. Switching banks as soon as I get the chance !!
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Fifth Third Bank Customer Care Review

#886427
1.3
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By far the worst experience we have dealt with. Poor customer service , blatant lies and cover up to the loan processor and essentially stole $400 of our money. Never in my life have I seen such incompetence !
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You send an email, and get no response.If a miracle should happen and you do reach someone, they don't know what's going on. They have everything they need to complete this loan Now the seller of the house is cancelling the escrow because Fifth Third Bank is so...
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1.0
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Fifth Third Bank Customer Care
#1099898
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This bank has consistantly harassed us eventhough we have never missed a payment on a land loan with them.When the due date (before the grace period) approaches this bank starts calling as if you are past due and does not stop until they have processed the payment....
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1.0
Product
Fifth Third Bank Customer Care
I didn't like
  • Customer service and dumb procedure
  • Awful customer service
#1087387
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I have 12 credit cards and 5/3 is the only one I cannot setup automatic payments with iver the phone.They need me to sogn a document which they either SNAIL mail or fax to me. Cant you just email me the document and Ill e-sign it??? Nope. They need to hire some...
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1.0
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Fifth Third Bank Customer Care
#1067671
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Went through the drive-through was waiting for him to cash my check then he waited on somebody else so I said I was freaking next what the Frick so he would not cash my check told me to come inside I went inside and told him he had an attitude when I cash my check and...
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1.1
Product
Fifth Third Bank Customer Care
#1032843
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He is still getting letters from Fifth Third Bank and P. Brian Moore. Nothing like another painful reminder that he is gone. Thanks Fifth Third!! I have phoned, been to branch offices, written e-mails and jumped through enough hoops to reach from here to...
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1.8
Product
Fifth Third Bank Customer Care
I liked
  • Nice people at local branch
#949194
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I came in to do a business deposit and the teller Joan reprimanded me for having a slight cold in three bills.She kept huffing and puffing and glared at me. I apologized and said you just have to unfold them that is all. She became aggressive and rude and said "you...
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Rotonda West, Florida
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Fifth Third Bank Customer Care
#947999
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The biggest problem I have with Fifth Third Bank is getting my direct deposits processed on time! Friday, 10/21/2016, my check was direct deposited but their customer service rep said my deposit "wouldn't process into my account until 10/24/2016 and available on...
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mrsredbone
mrsredbone

By the way, this was a state issued child support check and their representative made an excuse that "government checks have a higher risk of being fraudulent then regular che...

1.0
Product
Fifth Third Bank Customer Care
#941593
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