After paying my mortgage on time for two years, Fifth Third Bank decided it wasn't getting enough money from me. For three months in a row, they assessed me late fees DESPITE the fact my bank verified that they received their payments ON TIME. Apparently, they processed the payments the day after they received them. I called them each and every time, and they agreed to waive the fees. This past time, however, despite receiving their payment on the date they required, they decided NOT to waive the fees, citing that they had waived them in the past. YES, because you made the mistake assessing them in the first place!!
That place is a black hole, with rude customer service and no way to reach anyone with any power to reverse their decisions. I was told that the customer service agent decided "not to escalate the call." Hello? This matter is not resolved, how can you just choose not to continue helping the customer. After refusing to provide a supervisor's email or phone number, Tom, the representative, hung up on me.
P. Brian Moore, if you care about customer service, please provide your agents with a little training so they can actually help customers. That is, if you want to keep your customers. I plan on refinancing and dropping Fifth Third Bank as soon as possible and plan to NEVER use them in any way again. I will also close my credit card with them.
Congratulations, Fifth Third, you lost a loyal, on time paying, customer. I'm sure I am but one of many dissatisfied soon to be ex-customers. Put that in your company report before your next stockholder meeting.
Review about: Fifth Third Bank Customer Care.