Fifth Third Bank
Fifth Third Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fifth Third Bank has a 1.6 star rating from 221 reviews and mostly dissatisfied customers; 38% would likely recommend. Common sentiment: frustrated with reliability and customer service, high fees, and mobile banking problems.
Key Takeaways for Future Customers
- Expect long waits and inconsistent support for online banking and account access.
- Watch for fees and disputed transactions; many ask for a refund.
- Local branches and friendly staff sometimes contrast with poor corporate service.
Negative Feedback / Risk Areas
- Poor customer service, outsourced call centers, long hold times.
- Fraud handling, delayed refunds, overdraft and billing disputes.
- Account locks, login/security problems, ATM and card replacement delays.
Positive Feedback
Reviewers note helpful local branch staff and occasional good in-branch service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fifth Third Bank has a 1.6 star rating from 221 reviews and mostly dissatisfied customers; 38% would likely recommend. Common sentiment: frustrated with reliability and customer service, high fees, and mobile banking problems.
Key Takeaways for Future Customers
- Expect long waits and inconsistent support for online banking and account access.
- Watch for fees and disputed transactions; many ask for a refund.
- Local branches and friendly staff sometimes contrast with poor corporate service.
Negative Feedback / Risk Areas
- Poor customer service, outsourced call centers, long hold times.
- Fraud handling, delayed refunds, overdraft and billing disputes.
- Account locks, login/security problems, ATM and card replacement delays.
Positive Feedback
Reviewers note helpful local branch staff and occasional good in-branch service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Angri, Province Of Salerno
I need to speak with a 5/3 service...
I need to speak with a 5/3 service representative immediately due to not being able to use my bank card while abroad
I have called the 1800 international number numerous times but received no help so far
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
High turnover of personnel and wrong info,
- Frequent staff turnover since the manager left.
- Fee info wrong: 3%.
- Manager listed as present but absent; no reply.
- Considering switching banks.
After [PERSON_NAME] left fifth third, a turnover of new personnel has been too frequent. When I asked for how much is charged for depositing foreign money, I was told 3%.
Wrong!!! I checked with different banks and the charge is $15. I emailed the manager, no reply. After calling the bank, I found out he is gone.
However, he is still listed as the manager. I tried to make a complaint online via chat and had to wait 25min. Not for me.
I want to leave, but at age 82, it is a lot of work.
Maybe another bank can help me do the work of switching. Enough is enough.
Preferred solution: switch to another bank, however, it would take a lot of work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
Your security is so good now I can not...
I finally resolved the issue myself by entering a new ID and password.
It is a joke, does not exist in the real world. When I call their # it is a 20 minute wait no matter what time I call.
Your security is so good now I can not get into my online banking. You were making me go through hoops to get in and now you made that impossible.
I AM WITHIN DAYS OF CANCELING MY ACCOUNTS AND MOVING THEM ELSEWHERE!!! Is that what you are trying to accomplish? You can reach me @ [PHONE_NUMBER] after 9:30 am. I am really ticked off at 5/3.
Everything used to work fine until about 3 weeks ago when you "enhanced" your security. It hasn't worked right since!!!
My email is [EMAIL_ADDRESS]. If I haven't heard from you in 2 days consider my accounts closed!!!
User's recommendation: Think twice before choosing 5/3.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I've had $3400,00 stolen out of my checking account and they were only going to reimburse half the money, I had to fight with them for a month.
Company fixed the issue and I have been provided with full refund.
I took my money out of that bank and went to Guardian Savings Bank. Will never deal with those people again.
User's recommendation: Don't put your money with that bank. They will not help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost debit card
The issue was with their mobil app. The error was resolved.
Call a banker. They can normally fix the problem.
To much run around to try and report a lost debit card. The inormation requested would have me drive 20 miles home to get it. I won't use this method again.
User's recommendation: Not to use this system unless you like being frustrated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Deposited checks and their not in the account
- Deposited 2 checks into my savings account; the deposit isn't showing.
- Customer service could not provide an answer and asked me to redeposit.
I deposited 2 checks into my savings account and it does not show the deposit. They were depositated 2 days ago.
Called customer service ( obviously outsourced).
Had no answers. Asked me to redeposit.
- Many locations
- New on line banking is terrible
Preferred solution: The on line banking to be more customer friendly.
User's recommendation: Don't use this mobile banking app
Oswego, Illinois
Fifth Third is CRAP
- Two unauthorized withdrawals: $1,000 via PayPal and $500.
- Promised to freeze the account but another withdrawal occurred.
- Do not bank with them.
They do not do what they say! Someone went in and took $1K through PayPal.
They told me they were going to freeze my account so no money would come out. They lied to me because now someone went in and took another $500 out. Fifth Third is garbage and does not protect your money. Do not bank with them.
I am so pissed at this bank. They are worthless pieces of crap.
- Never get someone in the united states
- Everything negative
Preferred solution: Full refund
User's recommendation: DO NOT BANK WITH FIFTH THIRD.....
Saint Louis, Missouri
Urgent unresolved problem with car loan.
- Ongoing issue with auto payments.
- Put on hold 45 minutes today.
- Problem recurs monthly and not resolved.
- If unresolved tomorrow, I will refinance.
Continuing problem with my auto payments. Put on hold today for 45 minutes!
Each month the same problem.
Never resolved. If Zi dont resolve tomorrow, I will refinance with another company immediately.
Cincinnati, Ohio
I had tried to take money out of my genie. I want it large bills and the genie did not have them so I canceled that transaction and I went to the next machine and it was in the same way. No large bill
- I tried several ATMs; there were no large bills, so I canceled.
- A different ATM processed the transaction but no cash dispensed; it shows as pending.
I tried to take money out of my genie there were no large bills, so I canceled the transaction. I went to the next machine the same thing happened so I canceled that one so I went across the street to a different one. The transaction went through and it didnt give me any money and theyre showing up pending in my account.
Morehead City, North Carolina
Account Set Up Issues
- Cannot create online account for auto loan; online setup not available.
- Wait time to reach a rep is over 30 minutes; will pay off the loan with BofA.
I could not create online account for newly created auto loan. I have all of the necessary details, but system said it cannot be done online so I called the customer service line.
Multiple attempts and multiple menus in to the process I was told "wait time to speak with a rep is > 30 minutes".
Just to set up an online account to pay them. Very dissatisfied with 53 and will just pay off the loan through BofA.
User's recommendation: Avoid
Chicago, Illinois
*** going to the to the bank to fix the problem
- I changed my phone number, but it isn't reaching them.
- I spoke with a representative who was helpful.
- I'm going to the bank today to resolve this.
I changed my phone number and apparently my new number did not go through to them my new number is *** I did speak to a representative which was very helpful and I'm going to the bank to get this matter resolved today thank you so much for your concern appreciate it
Preferred solution: Fix my issue with zell
User's recommendation: Always recommend people
Riverview, Florida
Billings
- Promised a bonus on checking account signup.
- Advanced $7,000 through my account; now told not eligible for the bonus.
When I signed up for the checking account it was supposed to a bonus, I had $7000.00 advanced thru my account, now It says Im not eligible for bouns, that's not fair. So I was hoping someone can fix or help me with this matter, Mr Ryan Brown
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Englewood, Florida
Can’t get into my online
N/A!!!!
Went to bank to have a name change cause my husband passed away. Now I cant get into my online accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMER SERVICE COUNTER-INTUITIVE
I WAS UNABLE TO LOG IN AND WAS REQUIRED TO LOG IN SO THAT I COULD CONTACT CUSTOMER SERVICE! THANKS OBAMA!
Preferred solution: Apology
West Deer, Pennsylvania
Moved out of market? Good luck.
- Moved from Ohio to Pennsylvania near the border.
- New card request denied.
- APR and credit limit requests denied; considering moving funds.
I moved from Ohio where they are based to Pennsylvania (less than an hour over the border). Since making that move trying to get anything done has been a nightmare.
I asked about a product change to a new card and was told I was out of luck. Asked about lowering my APR, sorry no can do. Asked about increasing the credit limit on my account that I've had for 6+ years without a single missed payment, was told they refuse to do that since I'm no longer in-market.
What's the point of advertising online banking if you're screwed by moving. Guess I'll be taking my money elsewhere.
User's recommendation: Never move out of market.
I need for my fifth third bank card to be unblocked
My fifth 5td back card has a hold on it for to me any withdraws I'm at casino could you'll help me unblock itI have all security questions needed please
User's recommendation: Pre press the numbers hard to your bank card no or it won't go thru
About
Fifth Third Bank is financial services company. Fifth Third Bank provides a diverse range of financial services and products such as personal banking, business banking, commercial banking; checking accounts, saving accounts, CDs; a number of various loan programs, residential loans, equity lines, equity loans, auto financing, student loans; originating, processing and servicing of credit cards, debit cards; investment plans and management and wealth management. Besides, the bank provides a number of online services that include Internet Banking and Bill Payment System.
The tagline of Fifth Third Bank is: "The things we do for dreams."
Fifth Third Bank is ranked 276 out of 1708 in Banks category
USA
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