Not resolved

The vehicle that I have financed through this bank was totaled in an accident. The insurance company was trying to make a payment but could not reach anyone that could tell them the payoff amount.

Finally after several calls, the insurance company was able to obtain the amount due. Payment was made to the bank but later, when I checked to make sure the account had been paid, I discovered the bank deposited it in their account but failed to post it to the loan because it was not for the total amount they felt was due, even though they are the ones that gave the insurance company the payoff amount. Because of this, I am now arguing with them regarding their posting of "late fee" because THEY failed to post the payment to my account.

They also have the nerve to contact me at my place of employment (a law office), which by the way is illegal for them to do, and try to get me to make payment of these "late fee" by phone. What a bunch of idiots!!!!!!

Review about: Fifth Third Bank Loan.

Monetary Loss: $22.

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